Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profitsby Tony Hsieh, Lisa Ford, David McNair, William Perry |
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Detailed Personal Development Book Information
- Title:
Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
- Reading Level: Kindle Edition
- Binding: Kindle Edition
- No. of Pages: 226
- Language:
- Publisher: Adams Media
- Pub. Date: 2012-01-01
- ISBN:
- Product Size (W x H x L) inches: 0 x 0 x 0
- Shipping Weight: 0
- Average Customer Review:
See Customer Reviews - Amazon Sales Rank: 139369
Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits Review
Source: Product DescriptionWhen the going’s tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers’ needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies - from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com- this book shows managers how to go from so-so service to amazing service. In today’s market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.When businesses are fighting to survive, creating a great experience for customers isn’t just important—it’s essential.
Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits Customer Reviews
Number of reviews: Average Rating:Full Amazon Customer Reviews