Crucial Conversations: Tools for Talking When Stakes are Highby Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler,Stephen R. Covey |
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Detailed Personal Development Book Information
- Title:
Crucial Conversations: Tools for Talking When Stakes are High
- Reading Level: Kindle Edition
- Binding: Kindle Edition
- No. of Pages: 258
- Language:
- Publisher: McGraw-Hill
- Pub. Date: 2007-03-26
- ISBN:
- Product Size (W x H x L) inches: 0 x 0 x 0
- Shipping Weight: 0
- Average Customer Review:
See Customer Reviews - Amazon Sales Rank: 15164
Crucial Conversations: Tools for Talking When Stakes are High Review
Source: Product Description"Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence. "
Crucial Conversations: Tools for Talking When Stakes are High Customer Reviews
Number of reviews: Average Rating:Full Amazon Customer Reviews