Browsing Results of Search
ordered by best selling| Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits | |||
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Author(s) : Tony Hsieh, Lisa Ford, David McNair, William Perry | ||
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| Brief When the going’s tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers’ needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new...Read More |
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| A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong: 1 | |||
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Author(s) : Janelle Barlow, Claus Møller | ||
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| Brief The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback – in fact, they’re your best bargain in market research. Customer complaints can give businesses ...Read More |
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| Peak: How Great Companies Get Their Mojo from Maslow | |||
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Author(s) : Chip Conley | ||
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| Brief After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley's company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham ...Read More |
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| The New Rules of Retail: Competing in the World's Toughest Marketplace | |||
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Author(s) : Robin Lewis, Michael Dart | ||
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Reg Price:Discount:100%
Your Price:$5.99 |
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| Brief The retail world is undergoing a fundamental transformation. Rapidly evolving technology, globalization, and a saturated marketplace offer consumers instant access to thousands of equally compelling products and services, creating unprecedented levels of expectation. The impact of these changes ...Read More |
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| The Decision to Trust: How Leaders Create High-Trust Organizations | |||
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Author(s) : Robert F. Hurley | ||
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Reg Price:$27.95Discount:52%
Your Price:$13.15 |
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| Brief A proven model to create high-performing, high-trust organizationsGlobally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley ex...Read More |
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| Rainmaking Conversations: Influence, Persuade, and Sell in Any Situation | |||
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Author(s) : Mike Schultz, John E. Doerr | ||
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Reg Price:$24.95Discount:45%
Your Price:$13.67 |
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| Brief Conversations make or break everything in sales. Every conversation you have is an opportunity to find new prospects, win new customers, and increase sales. Rainmaking Conversations provides a proven system for leading masterful conversations that fill the pipeline, secure new deals, and maxi...Read More |
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| The Culture Cycle: How to Shape the Unseen Force that Transforms Performance | |||
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Author(s) : James Heskett | ||
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Reg Price:$44.99Discount:25%
Your Price:$33.49 |
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| Brief The contribution of culture to organizational performance is substantial and quantifiable. In The Culture Cycle, James L. Heskett demonstrates how an effective culture can account for up to half of the differential in performance between organizations in the same business. A follow-up to th...Read More |
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| Increase Online Sales Through Viral Social Networking: How to Build Your Web Site Traffic and Online Sales Using Facebook, Twitter, and LinkedIn... In Just 15 Steps | |||
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Author(s) : Stephen Woessner | ||
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Reg Price:$24.95Discount:43%
Your Price:$13.99 |
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| Brief Get social and get sold! This book is your complete guide to increasing your online conversion rate by as much as 780 percent and your website traffic by 20 percent or more by gaining access to millions of potential customers through Facebook, Twitter, and LinkedIn. Learn the easy steps to creating ...Read More |
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| Bienvenida Web 3.0 (GuÌa para la Internet del 2011) (Spanish Edition) | |||
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Author(s) : Eduardo Albal· Ubiergo | ||
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Reg Price:$14.99Discount:43%
Your Price:$14.99 |
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| Brief En el final del 2010 y el inicio del 2011, los lÌderes actuales de Internet, los de Hardware y Software, asÌ como multitud de incipientes start-ups, est·n introduciendo tal cantidad de cambios y novedades que ya no pueden verse como hechos aislados sino como la antesala de un completo cambio de p...Read More |
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