Browsing Results of Search
ordered by best selling| Knock Your Socks Off Selling | |||
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Author(s) : Jeffrey Gitomer, Ron Zemke | ||
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| Brief Knock Your Socks Off (KYSO) is back! The successful formula for wowing customers has been adapted into a surefire strategy for winning sales. Written by the illustrious team of Gitomer and Zemke, this book helps salespeople succeed in today's complex and stiffly competitive sales environment....Read More |
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| Coaching Knock Your Socks Off Service | |||
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Author(s) : Ron Zemke, Kristin Anderson | ||
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| Brief Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.This newest Knock Your Socks Off ...Read More |
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| Knock Your Socks Off Prospecting: How to Cold Call, Get Qualified Leads, and Make More Money (Knock Your Socks Off Service!) | |||
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Author(s) : William "Skip" Miller, Ron Zemke | ||
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| Brief "If you hate prospecting, think how much those prospects dread your cold calls! You need techniques that energize and motivate both you and your potential customers. Welcome to Knock Your Socks Off Prospecting. Filled with logical, easy-to-use tools, step-by-step skill-building exercises, real-life...Read More |
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| Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) | |||
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Author(s) : Ron Zemke, Chip R. Bell | ||
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| Brief Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, surprisin...Read More |
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| Managing Knock Your Socks Off Service | |||
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Author(s) : Chip R. Bell, Ron Zemke | ||
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| Brief Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations a...Read More |
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| Delivering Knock Your Socks Off Service | |||
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Author(s) : Ron ZEMKE, Bobette Hayes WILLIAMSON | ||
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| Brief Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winn...Read More |
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| Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace | |||
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Author(s) : Ron Zemke | ||
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| Brief "Walk through the tightly packed, hierarchically flattened corridors of America's businesses and what do you hear? Not the sounds of harmony. Instead, you'll probably hear the grumbles of irritation as people with wholly different ways of working, talking, and thinking have been tossed together side...Read More |
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| The Business Case for Web-Based Training | |||
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Author(s) : Tammy Whalen, David Wright | ||
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Reg Price:$36.00Discount:100%
Your Price:$40.88 |
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| Brief This text explores the concept and practicalities of web-based learning and training. It examines the required infrastructures, management tactics, business ramifications, and economic considerations that readers need to be aware of when implementing web-based learning programmes....Read More |
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| America's Service Meltdown: Restoring Service Excellence in the Age of the Customer | |||
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Author(s) : Raul Pupo | ||
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Reg Price:$34.95Discount:20%
Your Price:$27.89 |
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| Brief What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightfor...Read More |
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| Best Practices for Corporate Libraries (Libraries Unlimited Library Management Collection) | |||
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Author(s) : | ||
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Reg Price:$45.00Discount:20%
Your Price:$45.00 |
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| Brief With information driving today's global economy, corporate librarians must become even more proactive in their daily assignments. Best Practices for Corporate Libraries will help them do just that through a series of papers that offer an international array of opinion and practice methods.Thi...Read More |
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