Browsing Results of Search
ordered by best selling| Smart Videoconferencing: New Habits for Virtual Meetings | |||
 |
Author(s) : Janelle Barlow, Peta Peter, Lewis Barlow | ||
|
Discounts from:%Lowest New:$0.00 Lowest Used:$0.00 |
|
||
| Brief Smart Videoconferencing is the first book to show people how to participate effectively in videoconferences, rather than just how to set them up. The authors show that just like traditional meetings, mastering a few tricks and simple skills can mean the difference between a successful videoconferenc...Read More |
|||
| Emotional Value: Creating Strong Bonds with Your Customers | |||
 |
Author(s) : Janelle Barlow, Dianna Maul | ||
|
Discounts from:%Lowest New:$0.00 Lowest Used:$0.00 |
|
||
| Brief Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they p...Read More |
|||
| A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong: 1 | |||
 |
Author(s) : Janelle Barlow, Claus Møller | ||
|
Discounts from:%Lowest New:$0.00 Lowest Used:$0.00 |
|
||
| Brief The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback – in fact, they’re your best bargain in market research. Customer complaints can give businesses ...Read More |
|||
| Branded Customer Service: The New Competitive Edge | |||
 |
Author(s) : Janelle Barlow, Paul Stewart | ||
|
Discounts from:%Lowest New:$0.00 Lowest Used:$0.00 |
|
||
| Brief Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now.Branded Customer Service is a practical guide to moving service deliver...Read More |
|||
Page: No More Pages to Display!!