Browsing Results of Search
ordered by best selling| The Culture Cycle: How to Shape the Unseen Force that Transforms Performance | |||
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Author(s) : James Heskett | ||
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Discounts from:%Lowest New:$0.00 Lowest Used:$0.00 |
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| Brief This is the eBook version of the printed book.The contribution of culture to organizational performance is substantial and quantifiable. In The Culture Cycle, renowned thought leader James Heskett demonstrates how an effective culture can account for up to half of the differential in performa...Read More |
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| Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage | |||
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Author(s) : James L. Heskett, W. Earl Sasser, Joe Wheeler | ||
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| Brief Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business.Employee-owners exhibit such enthusiasm for their o...Read More |
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| Service Breakthroughs | |||
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Author(s) : James L. Heskett | ||
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| Brief What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management expert...Read More |
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| Service Profit Chain | |||
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Author(s) : James L. Heskett, W. Earl Sasser | ||
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| Brief Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. In this pathbreaking book, world-renowned Harvard Business School service f...Read More |
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| The Value Profit Chain | |||
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Author(s) : James L. Heskett, W. Earl Sasser | ||
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| Brief James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought ina...Read More |
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| Poems about Love, Hate, and God | |||
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Author(s) : Jim Heskett | ||
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| Brief Jim Heskett has been a lifelong aspiring author, screenwriter, poet, musician, and deli patron. The work herein encompasses a sampling of his angsty teenage years, self-discovering twenties, and experienced thirties.In three sections:LOVE - poems of longing, remembrance, lust, and passionHATE - poem...Read More |
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| Who Killed Health Care?: America's $2 Trillion Medical Problem - and the Consumer-Driven Cure | |||
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Author(s) : Regina Herzlinger | ||
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Reg Price:$26.95Discount:99%
Your Price:$0.25 |
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| Brief In the battle for U.S. health care, patients and doctors are losing. Who Killed Health Care? shows how to win the war. One of the nation's most respected health care analysts, Regina Herzlinger exposes the motives and methods of those who have crippled America's health care...Read More |
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| Seeing Organizational Patterns | |||
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Author(s) : Robert W Keidel | ||
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Reg Price:$29.95Discount:49%
Your Price:$15.00 |
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| Brief Today every manager, in every sector and at every level, is challenged by organizational complexity - demands and data from all directions. In order to make sense of this complexity, managers, consultants and academics have devised a multitude of models of organizational structure, strategy and syst...Read More |
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| Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice) | |||
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Author(s) : Paul Szwarc | ||
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Reg Price:$39.95Discount:34%
Your Price:$26.34 |
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| Brief * Includes both a client and supplier perspective of market research on customer satisfaction and loyalty...Read More |
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| The New Leadership Paradigm | |||
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Author(s) : Richard Barrett | ||
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Reg Price:$40.00Discount:13%
Your Price:$34.50 |
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| Brief New from Richard Barrett, The New Leadership Paradigm is more than a leadership text book (530 pages), it is a state-of-the-art learning system for 21st century leaders. The book is in six parts. Part 1 describes the fundamental principles and concepts that lie at the core of the New Leadership Para...Read More |
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